Multi Vendor Support with SPoC
European aerospace companies
We have been supporting mission-critical projects with a comprehensive support strategy for over 10 years. This includes both telephone hotline support and, of course, the replacement of defective hardware components within the defined SLAs. Also included are the flexibilization of maintenance times, our support for upgrades and the refresh of the hardware and software used as well as comprehensive SLA reporting.
- 24*7 support hotline operation 365 days a year
- Case handling incl. escalation management
- Support & extension of the “Original Vendor” support
- Third party maintenance (TPM)
- Maintenance of EOL/EOSL systems (End of Service Life)
- Single point of contact (SPoC) for all manufacturers & maintenance contracts together
- Consulting services
- Clear presentation of billing
- Flexible terms & notice periods
- Reporting including on-site review meetings